Benefits:

401(k) matching
Dental insurance
Health insurance

JOB SUMMARY

Outdoor Lighting Perspectives of Northern Ohio is hiring a hard-working and dependable Scheduling and Client Support Coordinator for its outdoor lighting company based in Solon, Ohio, with a minimum of two years of related experience. Flexible work hours, scheduled Monday through Friday, between 7 a.m. and 5 p.m. This position is responsible for initiating, coordinating, and completing customer service, appointment scheduling, and clerical functions that support operations and field services as directed by the Company Owner or other senior field team members.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Answer incoming calls. Respond to customer inquiries and requests and gather customer information in a friendly and knowledgeable manner.
Utilize our CRM (Service Minder) to set up new customer accounts, maintain customer files, schedule appointments, and track projects to assist with keeping projects on track.
Maintain positive customer relationships
Communicate with field technicians
Handle customer issues and follow up with appropriate internal personnel
Participate in monthly team meetings

DESIRED SKILLS & ATTRIBUTES

Ability to organize and manage multiple priorities in a timely fashion
Excellent interpersonal and communication skills
Outstanding organizational skills
Problem solver
Systematic in their approach

REQUIRED EXPERIENCE

Minimum 2 years of office, customer service, and scheduling experience, including demonstrated knowledge and experience with using customized Customer Relationship Manager (CRM) systems
Varied computer and phone skills

Outdoor Lighting Perspectives is an equal opportunity employer and supports a drug-free workplace.

Compensation: $21.00 per hour

Since 1995, Outdoor Lighting Perspectives has been delivering beautiful outdoor lighting displays for homes, businesses, hospitality buildings, and countless other properties. We have installed over 150,000 displays and understand what it takes to do outdoor lighting the right way. No other company offers more experience than us, so when you trust our designers for your outdoor lighting project, you can count on a flawless result that you’ll fall in love with every time the sun goes down.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Outdoor Lighting Perspectives Corporate.

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