SUMMARY

Outdoor Lighting Perspectives of Northern Ohio seeks a hard-working, dependable Customer Service and Scheduling Coordinator for its residential outdoor lighting and irrigation companies. This full-time position is responsible for answering inbound customer phone calls, addressing customers’ questions about products and services, managing all aspects of appointment scheduling and confirmation, and managing other office and clerical functions that support operations and field services. The ideal candidate will have proven customer relations, communication, computer, and problem-solving skills.

AS A CUSTOMER SERVICE AND SCHEDULING COORDINATOR, YOU WILL:

· Build and maintain positive customer relationships

· Interface with field team leaders

· Answer incoming calls. Respond to customer inquiries and requests and gather customer information.

· Utilize our CRM to set up new customer accounts, maintain customer files, schedule appointments, and manage data
· Help resolve customer issues and follow up with appropriate internal personnel

· Assist with marketing and promotions

· Participate in staff meetings

KNOWLEDGE, SKILLS & ABILITIES

· 3-5 years of office, customer service, and scheduling experience

· College degree or commensurate level of knowledge and experience

· MS Word/Excel and Data Entry experience. Previous CRM experience preferred

· Ability to work autonomously and as part of a team

· High level of comfort in handling customer calls, issues, inquiries, and problems

· Ability to communicate with customers in a professional, consultative manner

· Excellent organizational skills with a demonstrated ability to organize, plan, and problem-solve

Compensation: $20.00 - $23.00 per hour

Since 1995, Outdoor Lighting Perspectives has been delivering beautiful outdoor lighting displays for homes, businesses, hospitality buildings, and countless other properties. We have installed over 150,000 displays and understand what it takes to do outdoor lighting the right way. No other company offers more experience than us, so when you trust our designers for your outdoor lighting project, you can count on a flawless result that you’ll fall in love with every time the sun goes down.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Outdoor Lighting Perspectives Corporate.

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